Exchanges

Exchanges
At PetPawAsia, we want you to receive the right product for your pet.

When Can I Exchange an Item?
You may request an exchange if:

You received the wrong item.
The item arrived damaged or defective.
You need a different size or color (subject to availability).
How to Request an Exchange
Contact our customer support within 14 days of receiving your order.
Include your order number and the reason for the exchange.
If requested, attach photos of the product.
Our team will provide instructions for returning the item.
Once the returned item has been inspected, we’ll ship the replacement as soon as possible.
Exchange Conditions
The item must be unused and in its original packaging.
Some products, such as opened pet food or hygiene items, cannot be exchanged unless they are defective.
Need Help?
If you have any questions, please contact our customer support team. We’re always happy to assist you.